Terms and conditions

Black Garlic Ltd will provide the best customer service possible and endeavour to reply to any queries as quickly as possible.

Returns policy

if you are not entirely happy with the product or you feel the product has been mis-sold in any way you will receive a refund. Return may be necessary and the goods cannot have been tampered with in any way.

Complaints Policy
We do take complaints very seriously and have strict procedures in place to ensure that they are dealt with fairly and effectively.

If you have a complaint please e-mail info@blackgarlic.co.uk or call katy heath on 07836277094.

We will endeavour to respond to your complaint within a maximum of 48 hours, providing a resolution to the complaint, or at the very least a timescale for such resolution (you will of course be kept fully informed of its progress if this is the case). All complaints will be kept strictly confidential.

 

Online Security
We appreciate that online security is one of your main concerns when purchasing via the Internet, but keeping your credit card information secure is of paramount importance to us too. Therefore we use state-of-the-art security to ensure that you are protected against online fraud.

Methods Of Payment
We currently accept Visa, Mastercard & Electron. All payments are processed securely online as per our Online Security information provided above. If you have any further queries please call us on 07836 277 094.

 

Currency, Sales Tax (VAT) And Duty
All transactions are in UK pounds sterling (£) and euro payments will be introduced shortly.